Terms of Service

These terms are an agreement between you and Zolai (“we”, “us”). If you use the service for a business, you confirm you have the authority to bind it. Our Privacy Policy and Refund Policy form part of these terms.

Zolai lets you create an AI support agent, give it your business’s content (your website pages, files, text and product catalog), and add it to your website with one line of code. The agent answers visitors from that content, captures leads, and hands conversations to your team through the inbox. We keep improving the service and may add, change or retire features.

• You must be at least 18 and give accurate information.
• You’re responsible for keeping access to your sign-in email or Google account secure, and for everything done through your account.
• A workspace owner is responsible for the members they invite and the permissions they give them.
• Tell us at [email protected] straight away if you suspect unauthorized access.

• Every workspace starts with a 14-day free trial, no card required. Nothing renews after the trial unless you subscribe.
• Subscriptions are sold through Polar as merchant of record: Polar is the seller in the purchase and collects payment, handles applicable tax and issues receipts. Polar’s terms apply to the purchase alongside these terms.
• Subscriptions renew automatically at the end of each billing period unless cancelled before it. You can cancel at any time.
• Each plan includes a number of conversations per period. Once it’s reached, the agent stops answering with AI until the next period or until you buy an add-on pack; lead capture and handoff to your team keep working. We never charge overage automatically.
• We may change prices, and we’ll tell you at least 30 days before a change applies to your existing subscription.

Cancellation takes effect at the end of the current billing period, and the service stays available until then. Refunds are covered by our Refund Policy.

Everything you add to the service stays yours, including your pages, files, settings and your visitors’ conversations. You give us a limited license to host, copy and process it only as needed to provide the service to you.

You confirm that you have the right to use this content and to ask us to crawl the websites you add, and that it doesn’t infringe anyone’s rights or break the law.

Answers are generated automatically from the content you provide and can sometimes be incomplete or wrong. You’re responsible for the accuracy of your content, for reviewing how your agent performs, and for not relying on it alone for medical, legal, financial or other high-stakes matters. We don’t guarantee that any answer is correct or complete.

You are the controller of your visitors’ and leads’ data, and we process it for you under our Privacy Policy. You agree to:

• Tell your visitors that your site uses an AI assistant, and include this in your own privacy policy.
• Have a lawful basis to collect their data and contact them, and respect requests to stop contacting them.
• Protect any data you export or send elsewhere (such as to a webhook) as the law requires.
• Respond to your visitors’ requests about their data; we’ll help when needed.

You may not use the service to:

• Do anything illegal, commit fraud, or impersonate a person or organization.
• Send spam, harass people, or publish content that promotes hatred or violence.
• Collect sensitive data without a lawful basis, or mislead visitors about who they are talking to.
• Crawl websites whose content you don’t have the right to use.
• Upload malware, or try to break into, disrupt, or get around the service’s limits or security controls.
• Resell or reverse-engineer the service without our written permission.

We aim to keep the service available at all times, but we can’t guarantee it will run without interruption or errors: it may pause for maintenance or because of problems at our providers. We make reasonable efforts to announce planned maintenance in advance.

You can stop using the service and delete your workspace at any time. We may suspend or end your account if you break these terms or put the service or others at risk, and we’ll tell you when we can. When an account ends, we give you a reasonable window to export your data unless the law prevents it, then delete it as described in our Privacy Policy.

The service, its software, its design and the Zolai brand belong to us. These terms give you no rights in them other than to use the service under these terms. If you send us suggestions, we may use them without any obligation to you.

The service is provided “as is” and “as available”. To the extent the law allows, we disclaim all warranties, express or implied, including fitness for a particular purpose and non-infringement.

To the extent the law allows, we aren’t liable for indirect, consequential or special damages, or for lost profits, data or goodwill. Our total liability for any claim is limited to the amount you paid for the service in the 12 months before the claim arose.

You agree to compensate us for any third-party claim arising from your content, from how you use your visitors’ data, or from your breach of these terms or the law.

If a dispute arises about the service or these terms, contact us first at [email protected] and we’ll try to resolve it informally within 30 days. Nothing here limits rights you have under mandatory consumer-protection laws in your country.

We may update these terms from time to time, and we’ll tell you at least 30 days before a material change takes effect. Continuing to use the service after that means you accept the change.

For any question about these terms, email [email protected].