Refund Policy

Zolai subscriptions are sold through Polar as merchant of record. Polar is the seller in the purchase, its name appears on your statement, and refunds are made through Polar to your original payment method.

• Your first subscription: ask within 14 days of the first payment for a new subscription and we’ll refund it in full.
• Billing mistakes: we refund in full any duplicate charge, or any charge made after a subscription was properly cancelled.
• Extended outages: if the service is down for a long time because of us, we’ll consider a partial refund in proportion to the outage.

• Renewals after the first period, and unused days in a current billing period. When you cancel, the service stays available until the end of the period you paid for.
• Add-on conversation packs once you’ve started using them.
• Accounts suspended for breaking our Terms of Service.

None of this limits any right to a refund you have under mandatory consumer-protection laws in your country.

Email [email protected] from the address used for the purchase, with your workspace name and the payment date. We reply within two business days. Once approved, Polar issues the refund, which usually arrives within 5–10 business days depending on your card issuer. You can also contact Polar support from your purchase receipt.